The task facing a certain kind of entrepreneur these days
is no more unfamiliar than the engineering of a successful
dinner party. The French ambassador would never so much
as respond to an invitation -- unless you intimated that Rupert
Murdoch, say, would be there, in which case he would accept.
Murdoch, if he thought that the Attorney General would attend,
would show up, too. And if you led the AG to think his dinner
partner would be his favorite movie star, who, you let slip,
so badly wanted to meet him (while telling her the same thing)
…. Well, pretty soon you’d have a famous dinner party. After
three or four such successes, your reputation as a host would
make your job much easier, with chefs, provisioners, decorators,
and florists anxious to work for you.
Such situations, involving the bringing-together of two or
more groups of distinctly different customers who value each
other’s participation, are common in the business world. Think
of newspapers (wherein publishers bring together advertisers,
editorial staffs and readers); or the shopping mall business
(developers round up retailers, restaurants, gasoline stations,
film exhibitors, architects, highway engineers and customers);
or computers (operating systems architects unite hardware
manufacturers and applications developers with end-users);
or credit card companies (merchants, banks, ATM manufacturers
and customers).
But not until very recently has technical economics had much
to say about these market systems, except in relatively vague
terms: “network effects” and so on. In the last few
years, however, the literature of two-side markets -- of many-sided
markets -- has been exploding, to the point it is almost certainly
the most exciting area of microeconomics research today, everything
from everyday applications to high econometrics.
The new ideas, for the most part, came tumbling out of the
highly-practical economics of antitrust. As big new technological
systems began to collide in the 1960s, competitors -- and
sometimes the government -- shouted foul.
The great Justice Department suits of the 1970s -- against
computer giant IBM Corp. and the regulated telephone monopoly
of American Telephone and Telegraph -- produced a voluminous
literature on “bandwagon effects,” “complementarities” and
“network externalities,” loosely summarized in the 1980s as
“QWERTY-nomics,” after the typewriter keyboard design that
served for a time the standard illustration of an industrial
standard.
A quartet of seminal papers in 1985 and 1986, one pair by
Michael Katz and Carl Shapiro, another by Joseph Farrell and
Garth Saloner, set out the broad outlines of the field, and
ushered in a decade of work on pricing strategies and tactics
in multi-product markets in which evolving standards were
a key.
But it was the bitter antitrust battles of the 1990s that
now seem to have broken the case wide open, at least where
economics is concerned: US v. Microsoft, of course,
and, especially, the battles among Visa, Mastercard, Discover
and their would-be issuers in particular, culminating in the
US v/ Visa and MasterCard in 1998.
It was in 1991 that Visa hired Richard Schmallensee and David
Evans to help fend off a private antitrust suit by Sears,
which wanted to issue Visa cards to its customers. Schmallensee
was professor of economics at the Massachusetts Institute
of Technology, trained there in the golden age of the 1960s;
Evans, consultant for National Economics Research Associates
with a 1983 PhD from University of Chicago, the very end of
its golden age of “price theory.” Before long, Microsoft
signed up the pair as well. A decade of furious briefing followed.
In 1999, Schmallensee and Evans published Paying
With Plastic: The Digital Revolution in Buying and Borrowing.
The book was framed as a defense of the credit card industry.
It was true, the authors wrote, that credit cards encouraged
some people to spend beyond their means and to become mired
in debt. But plastic also had allowed millions of people to
“enjoy life earlier than their current incomes and savings
permit” and created a boom in the process.
The authors had a subsidiary aim as well: to demonstrate
how competition worked in an industry that did not fit the
standard models that lawyers brought with them to court.
It began with a series of novel solutions to the “chicken
and egg problem” -- consumers don’t want cards that merchants
won’t accept, and merchants don’t want cards that consumer
do not carry. Most of these solutions involved collaboration,
a tactic that had become ubiquitous in the modern age, but
one viewed with suspicion at least since Adam Smith wrote
that “People of the same trade seldom meet together, even
for merriment and diversion, but the conversation ends in
a conspiracy against the public, or in some contrivance to
raise prices.”
The book was a tour de force of thick description, a narrative
history of the development of payment cards, plus an analysis
of the unique “interdependent pricing” of the industry. Charge
card systems such as American Express had two sources of revenue:
merchant fees and cardholder fees. Credit card systems backed
by banks enjoyed finance charges paid by cardholders as well.
But the real light bulb went on a year later, when Jean Tirole
and Jean-Charles Rochet, a pair of French economists that
Schmallensee had hired to study the problem (Tirole being
a former student at MIT), came to a startling realization.
“They realized that lots of businesses followed the same economic
model as the payments business,” says Evans -- that is, they
relied on platforms to link customers who might not otherwise
get together. More often than not these platforms consisted
of nothing more substantial than computer code, software that
enabled appliances to work smoothly together. But what
were television broadcasts or newspapers, after all, but virtual
shopping malls, whose customers were attracted by programs
or columns of news (at least as far as the advertisers were
concerned)? “It was a magical moment.”
In Two-Sided
Markets: A Progress Report, Rochet and Tirole explained
the thinking behind the bourgeoning literature as of the end
of 2005. “Getting the two sides on board” might be a useful
characterization, but it didn’t go nearly far enough.
“We define a two-sided market as one in which the volume of
transactions between end-users depends on the structure and
not only on the overall level of the fees charged by the platform.”
The two sides’ willingness to trade depends on the policies
of the platform; its membership (or fixed) fees get them into
the tent; its usage (variable) fees condition their enthusiasm
once they are there. A favorite example: dating bars, which
charge men a stiff fee and let women in for free, making money
on the sale of drinks. But in fact the model illuminates matchmaking
in everything from portals such as Google and Yahoo, TV networks
and newspapers (in which “eyeballs” are the stock-in-trade)
to mobile phone networks, personal computers, credit cards
and videogames (in which more sophisticated commodities are
marketed).
Tirole, the most gifted student of industrial organization of his generation,
and Rochet, a mathematical economist, teach at the Institut
D’Economie Industrielle in Toulouse, the improbable
creation of the late Jean-Jacques Laffont, which, in a
relatively short span of time, has become the world’s premier
center of microeconomic theory. There is some justice in
this: it was a French engineer, Jules Dupuit, and his colleagues
at the Corps des Ingéniuers des Ponts et Chausées, who pioneered
much of modern microeconomics in the 1840s and 1850s, only
to be completely ignored by a series of English economists
who painstakingly re-created it for themselves (a story told
at satisfying length in Secret
Origins of Microeconomics: Dupuit and the Engineers, by
Robert Ekelund Jr. and Robert Hébert).
(Completive with Toulouse is Princeton University, where
a stream young PhD students have been enthusiastically engaging
the new ideas. Chief among them is Glen
Weyl, undergraduate salutorian this year, whose paper
on the regulatory aspects of two-sided markets is being widely
cited. “Glen is the most impressive undergraduate with whom
I have ever worked in 30-plus years,” says his advisor José
Scheinkman. Weyl is expected to compete his PhD next year
and then enter the job market.)
It will take years for the impact
of the new ideas on antitrust economics to become clear. Certainly
they offer better ways of understanding the intricacies of
entrepreneurial genius in figures like Microsoft’s Bill Gates
and Steve Ballmer. No doubt they offer new ways to defend
their sometimes indefensible behavior as well.
The immediate gain, however, is in the powerful light they
shed on the strategies of new and unfamiliar technologies.
Invisible
Engines: How Software Platforms Drive Innovation and Transform
Industries, by Evans, Andrei Hagiu (once of those Princeton
PhDs, now of Harvard Business School) and Schmallensee, was
voted best book in the Business, Management & Accounting
category in the Professional/Scholarly Publishing Annual Awards
last year. And this year’s Catalyst
Code: The Strategies Behind the World's Most Dynamic Companies,
by Evans and Schmallensee, describes itself as “the handbook
for 21st century business,” offering tips on how to create
the often-hidden value associated with getting multiple customer
groups together on the same platform.
Time, then, for the authors to smell the roses; let the technical
economists carry on. Probably there are still deeper mysteries
to fathom here. Schmallensee is stepping down as Dean of MIT”s
Sloan School of Management (the search to replace him is thought
to be nearly complete). Evans, a principal now of LECG
Corp., a consulting firm, splits his time among Boston, London
(where he teaches at University College) and France. There
are board memberships instead of lawsuits; strategic consulting
instead of expert testimony. (For a glimpse of a very
busy practice, see Evans’ Market
Platform Dynamics site.)As Evans says, “Litigation inevitably
comes down to throwing sand in the gears. It is so much
more interesting to try to figure out how to ignite a company
involved in one of these markets.”