By any measure, Michael
Jensen is an interesting figure. After graduating from
Macalester College in 1962, he learned economics at the University
of Chicago in the mid-1960s, and became co-founder in 1973
of the Journal of Financial Economics that, along with
two other scientific journals, launched a revolution in quantitative
finance -- portfolio selection, options pricing and all that.
His 1976 paper with William Meckling, "Theory of the
Firm: Managerial Behavior, Agency Costs and Ownership Structure"
started another revolution, and quickly became one of the
most-cited papers in all of present-day economics.
By emphasizing the frequent misalignment of incentives between
decision-making and risk-bearing -- between "ownership and
control" -- Jensen and Meckling provided a deep theoretical
rationale for a good deal of industrial restructuring that
took place in the West, starting in the 1980s. Meckling retired
and died, at 76, in 1998. Jensen, having made his reputation
at the University of Rochester, moved to the Harvard Business
School in 1985 and became an academic star of the first magnitude
At Harvard, he served during much of the 1990s on the steering
committee of the Mind Brain Behavior Initiative, an interfaculty
effort to bring together a wide range of scholars interested,
as Jensen describes it, in understanding the limitations of
the human brain and its role in generating counter-productive
human behavior. And in 1994, he co-founded the Social
Science Research Network (SSRN), the largest publisher
of scientific working papers in the social sciences. The idea
was to make a more efficient market in serious new scholarly
ideas.
"We apply no filters other than that the paper should
be part of the worldwide scholarly discourse in the area,"
he explained to Economic Principals at
one point. "So, once in a while, an editor, or I,
or somebody else, will send back a paper as inappropriate.
But other than that, we've followed the principle, 'Let a
thousand flowers bloom.'"
Last month, Jensen himself put that principle to the acid
test when he partnered up with fifteen others to create on
SSRN an outlet, an abstracting journal, for the work of something
they call the Barbados Group -- as they describe it, "an
international, self-selected group of scholars, consultants
and practitioners whose intention is to create a New Paradigm
of Performance, the working name for which is The Ontological
Foundations of Performance."
The Ontological Foundations of Performance? Among the leaders
of the Barbados Group is self-help guru Werner Erhard, founder
Erhard Training Seminars, or est, as it became known, which
in the 1970s enjoyed a vogue as a rival of sorts to the Church
of Scientology, before Erhard sold the seminar business to
a group of friends and relatives (who renamed it Landmark
Education) and went to live outside the United States. Part
of the Barbados plan, Jensen explained in a conversation last
week, is to "lay the foundations for real science of leadership.
Although long out of the news, Erhard remains a controversial
figure. Born in Philadelphia in 1935, he worked as an
automobile and encyclopedia salesman, becoming interested
in the self-help industry in the early 1960s. He dabbled
in Dale Carnegie courses, the Church of Scientology and Zen
Buddhism, among other spiritual disciplines, before founding
the est discipline in 1971. A set of techniques for seeking
rapid self-improvement, est training relied on long weekend
sessions, sometimes including 18-hour days and other boot-camp
methods, to produce dramatic changes in self-image and behavior.
Something of the flavor of the controversy surrounding Erhard's
self-improvement techniques can be gleaned from this heavily-contested
Wikipedea entry.
Erhard's own page
is illuminating, too.
In addition to Jensen and Mark Zupan, dean of the Simon School
of Business at the University of Rochester, the Barbados Group
includes three other at least part-time academics (David Logan
of the University of Southern California business school,
Bruce Gregory of the Harvard-Smithsonian Center for Astrophysics
and Michael Zimmerman, professor of philosophy at the University
of Colorado, Boulder). Four Landmark executives and six participants
in the self-help and consulting industry are also members.
(The list, along with the project's prospectus, can be found
at here.)
The prospectus states, "This new paradigm is based on
the fundamental proposition that the performance of an individual,
group or organization is a correlate of the way the world
in which and on which that entity is performing 'occurs' for
that entity. Our new paradigm also offers access to this 'occurring'
through a specific use of a distinct aspect of language.
"We intend the new paradigm to cause a new understanding
of the source of action that provides powerful access to elevating
individual, group and organizational performance. Derived
from such access one can see the possibility of, and we intend
to provide, new initiatives, applications, and practices that
will be effective in reliably, rapidly and significantly elevating
performance of any enterprise or selected enterprise segment.
We assert that the possibility of such initiatives, applications,
and practices, and therefore even the possibility of considering
them, lies outside the current paradigm.
"The foundations of the new paradigm utilize the perspectives
provided by the disciplines of neuroscience, complex adaptive
systems science, rhetoric, and philosophy. The new paradigm
reveals the importance of the correlative, linguistic, and
ontological elements of action."
Jensen's interests in the innermost secrets of human nature
emerged in Chicago, flowered in Rochester and found expression
in celebrated course at he founded at HBS known as CCMO --
Coordination, Control and the Management of Organizations.
When first taught, at Harvard Business School, in 1985, it
attracted 35 students. By the mid-90s, the course as
taught by Jensen and others was regularly enrolling 600 students
in study of human physiology, the psychology of emotions,
the management of knowledge, and the possibilities for various
"rules of the game" within organizations, governing
everything from compensation to governance to performance
measurement. After retiring from teaching, Jensen had
been working with fellow business school professor Chris Argyris
on training to counter behavior he considered "not rational,
self-destructive." While Argyris had made considerable
progress, Jensen says, his technology wouldn't "scale,"
that is, it had difficulty accommodating more than ten people
at a time; and it took a long time to produce results.
That changed when Jensen's daughter, from whom he had been
"somewhat estranged," phoned one day after taking
a weekend Landmark course. To that point, the occasional business
school student had recommended Landmark courses to him; fellow
professor Warren Bennis was said to be a long-standing advocate
of Landmark's teaching methods. But this was different, Jensen
says. "I got a call from my daughter, and she was like
a different person." One person in a room with
110 people in a weekend course from Friday to Sunday had accomplished
"an amazing set of results," she reported, and almost
everybody had been similarly affected. "I have a favor
to ask," she said. "I would like you to try it."
So Jensen flew out to Landmark headquarters in San Francisco
and took a course. The year was 1998. "I became very interested
in what this technology was. It was not brainwashing, not
a cult. It was something I had never seen before, but it clearly
had scale." Eventually he wrote a case for the business
school with which to teach.
He began "a campaign to figure out what this stuff really
was." As practitioners, Landmark's managers were
"totally uninterested in providing access to the model
[meaning the mechanisms that underlay their successful techniques],"
Jensen says. They were primarily interested in giving access
to a powerful way of living with people rather than helping
them understand. They had to give up this notion that understanding
was the 'booby prize' -- that's the language they use."
If people didn't understand [what was being accomplished],"
according to Jensen, "they were going to wind up saying
it was a cult, or brainwashing." He began to understand
his task as "get[ting] them to change the way they operated
to have a bigger impact."
At some point, he met Erhard -- "maybe it was in Japan," Jensen
says -- and, at some point, "the world 'occurred' to me in
a different way." The mechanism is something other than cause
and effect, says Jensen; better to describe it as action that
is "correlate." When individuals experience such a shift in
the way the world "occurs" to them, "their behavior, and therefore
their performance, will shift, without even thinking about
it. That's the way it is....When that happens, incredible change
in performance and cooperation are the result. "Werner
is absolutely a genius, an amazing man, a remarkable man."
The two began a collaboration ("he invited me to help him
with his stuff"); Jensen, in turn, offered to venture a deeper
explanation of the phenomenon. "Werner and I are writing what
I think is a terribly profound piece on integrity.... Integrity
is an incredibly important factor of production, at least
as important as knowledge and technology. Werner is the most
rigorous guy I've ever worked with. We can spend an hour working
on a four- or five-sentence paragraph." That collaboration,
along with several other projects of mutual interest, eventually
coalesced as the Barbados Group.
"I want to explain how they can take that technology and
start at nine [in the morning] go to six [at night], and get
them to understand what leadership is all about, actually
transform them.... I gave them the Michael Porter example: how
Mike, along with a few others, discovered [the mechanics of]
strategy, published it all, created a huge industry, and had
huge impact on the world. That was very important, but it
is nowhere near as important as this body of work that Werner
and his colleagues have accomplished. But it's viewed
with suspicion, and properly so, because they're interested
in having secrets so that no one can steal their idea."
Properly understood, Jensen says Barbados Group findings
can "cause a revolution." "I've already experienced
over the last 2 years dramatic increases in output and productivity
from applying the leadership model
in SSRN. And our technology supplier has also adopted it because
they found huge increases as well just from dealing with us.
"It's not that they'll throw out all that we know about
incentives, cause and effect relationships. All of these things
can be added on top of a much more palatable set of procedures
which can bring about change in a very rapid way that is so
astounding that it's almost hard to believe it can happen.
My part of the job is make sure we can lay bare the underlying
intellectual model of it ...and take the mystery out of it.
When people first began to do engineering, a lot of that was
mystery, too. I'm willing to risk my reputation....
I'm having a ball."
Maybe so. But it is a mighty big risk.