A rare decline in November sales, its first in a decade,
last week landed Wal-Mart on the front page of The New
York Times, under the headline “Wal-Mart Trips as it Changes a
Bit Too Fast.” “The stumbles seem to resurrect the perennial
question,” wrote Michael Barbaro, “Is Wal-Mart too big for
its own good, making it impossible to achieve the gravity-defying
growth that Wall Street has counted on for four decades?”
Not necessarily, he cautioned. “[W]hat is happening now appears
to be more complicated than Wal-Mart hitting a wall. It may
simply be changing too fast, acting more like a start-up than
a company with 6,000 stores, 1.3 million employees and sales
of $312 billion.”
Rapids shifts by competitors such as Target and Best Buy
with trendier offerings seemed to be drawing some customers
away. Wal-Mart’s responses haven’t always worked. Attempts
to fix particular problems were underway. In a “symbolically
important adjustment,” Barbaro concluded, the company will
slow the rate at which it expands US floor space in 2007 to
7.5 percent, from the 8 percent of recent years.
What the Times’ story
failed to mention was the news the paper had printed two days
before, that world’s biggest retailer had beat out a British
supermarket chain, Tesco, to become the first foreign firm
to enter the booming Indian retail market, where, at the moment,
there are no large chain stores.
Bharti Enterprises, one of India’s biggest business groups,
announced that it would open several hundred Wal-Mart franchises
during the next five years, stores owned by Bharti but operated
under the Wal-Mart names, with logistics, purchasing and support
from the American firm. “We’ve nothing against Tesco. They
know their job.” Bharti’s Rajan Mittal told the Financial
Times (which played the
story on its front page). “But we felt Wal-Mart, on a big scale,
was more of a fit.”
In other words, although it is already the largest company
in the world, Wal-Mart still is
something of a start-up, seeking to become its dominant retailer.
In 2004, it handled 8.8 percent of US retail sales (excluding
automobiles) It operates, in many cases as the biggest or
second biggest retailer, in Argentina, Brazil, Canada, China,
Costa Rica, El Salvador, Guatemala., Honduras, Japan, Mexico,
Nicaragua, Puerto Rico and the United Kingdom. (It is not
uniformly successful in these expansions: it recently
sold its operations in Germany and Southern Korea.)
Not since the 1920s, when chains like Sears & Roebuck
and Montgomery Ward fanned out along America’s railroad lines
to change the face of retailing, has there been anything like
it. Wal-Mart has gone further, reshaping American commerce
along its highways, locating its stores on edges of towns,
or equidistant between them, changing the very landscape in
the process. (Founder Sam Walton routinely scouted locations
from a helicopter, observing traffic flows.)
The retailer has gradually reshaped manufacturing, as well,
through its enormous buying power. Wal-Mart accounts for 28
percent of Playtex’s sales, 25 percent of Clorox’s, 21 percent
of Revlon’s, 13 percent of Kimberly-Clark’s and 17 percent
of Kellogg’s. Last year’s acquisition of Gillette by Procter
and Gamble was largely a response to Wal-Mart’s growing clout.
More such combinations are sure to follow.
Now even flows among nations are affected. Wal-Mart purchases
more than 15 percent of all the consumer goods that the US
imports from China — $18 billion in 2004, or something more
than 10 percent of its cost of goods. Virtually all its apparel
comes from low-cost countries. Through its political action
committee, it has become an influential advocate of free trade
policies, most recently the Central American Free Trade Act.
(The fraction of Wal-Mart political contributions to
Republican Party candidates has declined from 98 percent in
1996 to 80 percent in 2004.)
Meanwhile, the store has become the nation’s leading vendor
of groceries, apparel and music. It is not too far behind
in pharmacy and auto services. Next it plans to offer organic
food and various banking services. Some 100 million consumers
shop at Wal-Mart every week, and 85 percent of all Americans
shopped there at least once in 2005. Not bad for a chain whose
first store opened in Rogers, Arkansas, 1962.
Not surprisingly, Wal-Mart procedures have become a source
of political friction along nearly every axis of its interface
with the rest of the world — its wage and benefits policies,
impact on local businesses and suppliers, product-selection
practices, zoning and infrastructure requirements, design
standards, and political influence.
Many of these facts are laid out coherently in a new article
prepared for the Journal of Economic Perspectives,
by Emek
Basker, of the University of Missouri, the econometrician
who, more than any other scholar, has studied the overall
economic significance of the explosive growth of the giant
chain. An earlier paper with Pham Hoang Van, Putting
a Smiley Face on the Dragon: Wal-Mart as a Catalyst to US-China
Trade, brilliantly illuminated the surge in U.S. imports
that occurred after Wal-Mart abandoned its "Buy American"
campaign in the 1990s. In the new study, she carefully surveys
the welter of work on various aspects Wal-Mart’s economic
impact that has been done, much of it narrowly framed, some
of it highly partisan.
(In a book last year, The
Wal-Mart Effect: How the World's Most Powerful Company Really
Works — and How It's Transforming the American Economy,
Charles Fishman, a journalist, offered a parallax view. (The
paperback edition has just appeared.) Fishman wrote
last week of the Bharti deal, “Wal-Mart will be a sensation
in India - as it has been in China and in Mexico. At the moment,
there is just a single hypermart in the whole country, in
Mumbai. Small individual US cities have more than that —
Topeka, Kansas, has two Wal-Mart supercenters; Huntsville,
Alabama, has four.”)
Basker identifies two key advantages that have propelled
Wal-Mart to the top: technology and scale. She doesn’t
lay the same emphasis on automobiles and highways that I do,
but on the role of the computer she is dead right. The company
installed a mainframe in 1969 in its first distribution center.
By the late 1970s, it had connected all stores, distribution
centers, and corporate headquarters in a network. It was among
the first to recognize the logistical importance of bar-codes,
and by the late 1980s had installed bar-code readers in all
its distribution centers. In 1990, it brought suppliers into
the network with real-time inventory software (which migrated
quickly enough to the Web). Today Wal-Mart is a leader in
radio frequency identification tags.
What about the effect on employment? A new Wal-Mart store
hires several hundred employees, according to Basker.
The number of applicants can be 5, 10, or even 25 times the
number of positions offered. (When a new store opened in Oakland,
Calif., last year, more than 11,000 people applied for 400
jobs.) Some local retailers contract or go out of business;
others open for business. On balance, she says, the effect
on local employment appears to be positive, even five years
after Wal-Mart’s entry, but it is small.
So keeping Wal-Mart out of the market, as France has done,
apparently costs jobs; letting it in, however, is no magic
elixir of growth. Nor is there any reason to think that the
company has yet exhausted the advantages that come from opening
stores in relative proximity to one another. The technique,
dubbed “contagious diffusion,” takes advantage of economies
of density in distribution, training and advertising, and
probably aids Wal-Mart at the expense of rivals such as Kmart
and Target, which pursue different strategies. And since there
is no definitive data on hours worked or wages at Wal-Mart
compared to other retail stores, it is not possible — yet
— to evaluate the effect of Wal-Mart’s reliance on more part-timers
than the stores it replaces.
Consumers gain from the store’s low prices. The poor
apparently gain the most. In one survey, 53 percent
of those whose annual earnings were less than $20,000 said
they shopped at Wal-Mart “regularly,” compared with a third
of those who made more than $50,000. The average annual household
income of Wal-Mart shoppers is around $40-$45,000, roughly
that of the US median; Target shoppers have incomes of around
$60,000 and Costco customers around $74,000. Between them,
these "big-box"
retailers have fundamentally altered buying habits in
nations around the world.
In short, Basker writes, “Though the identity of the
large retailers has changed over time, the criticisms leveled
against them do not. Retail chains have been accused of paying
low wages, not contributing to their communities, taking money
out of communities, paying fewer taxes than local merchants,
and turning America into ‘a nation of clerks’ as far back
as the 1920s — almost word for word the accusations that are
leveled against Wal-Mart today.”
What has changed with
Wal-Mart, perhaps, is the sheer degree of political influence
the giant retailer now enjoys. Wal-Mart hired its first lobbyist
in Washington DC in 1998, but long before that it was expert
in dealing with local governments to negotiate for zoning
easements, infrastructure requirements, and other subsidies,
or to resist attempts to limit access to local markets through
zoning requirements, to impose minimum wages, or to mandate
health care benefits.
With its aggressive expansion into global markets, both as
purchaser and vendor, the company has taken its place at the
political table along with other great multinationals — energy
companies, metals manufacturers, software houses, aerospace
firms, arms dealers, chemical and pharmaceutical companies,
auto giants, and consumer product companies. Nor is
it just Wal-Mart that has gone transnational. Ikea, McDonalds,
and Starbucks are other firms whose economies of scale have
permanently altered the retail landscape.
So Wal-Mart and Costco have replaced Sears and Ward’s, just
as highways replaced the railroads as our primary transportation
network. But the railroads are still there. So are the rivers
and the ports whose economic primacy the railroads usurped.
Cable and the Internet have preempted television, but television
is still there. So is radio. And so is the tendency of competitors
to combine into a few giant firms, producing industrial structure
we know as oligopoly.
Where there are oligopolies, historically, at least, there
have been labor unions. The last quarter century has seen
a period of unprecedented competition. Unions have suffered
greatly as a result. There are no unionized Wal-Mart stores
today in North America. When butchers at a store in Texas
voted to affiliate a few years ago, Wal-Mart bought pre-packaged
meat and shut the department. When workers at a store in Quebec
last year voted to organize, the company closed the store.
The rise of Wal-Mart is a story of canny entrepreneurs taking
advantage of technological change — a saga of cars, computers
and globalization. Want to bet that the rate of fundamental
innovation continues at the same rapid rate? That the level
of intense competition of the past 25 years continues for
another quarter-century? Or that there will be no unions in
Wal-Mart stores 25 years from now?