A book about manufacturing may seem an odd place to begin a
disquisition about how to read a newspaper, but I have long
thought that among the most penetrating accounts I have ever
read about how an industry actually works -- any industry --
is Eric von Hippel's The
Sources of Innovation.
The hallmark of our times is the seemingly endless stream
of new goods and services whose emergence bedazzles and bewilders
us. The conventional wisdom about where these new goods come
from, at least as it usually is told, is that the stork brings
them.
Thus manufacturers are said to perceive a need for new products.
White-coated scientists in research parks figure out how to
make them work. Engineers develop manufacturing processes. Marketing
staffs then gauge potential demand and begin to stimulate it.
Only then is the new product finally presented at the sales
meeting and, in due course, to the waiting public.
Von Hippel, a management professor at the Massachusetts Institute
of Technology, presents a much less linear view. For years,
he talked to executives in a number of high-tech industries
(semiconductors, steel, scientific instruments, plastics, pultrusion
machines, tractor shovels), gained their trust, and discovered
a result that will surprise no one who operates in the real
world.
Users and suppliers do much of the innovating, not just their
manufacturers. The pattern differs from industry to industry
and, from company to company within industries, as detailed
studies make clear.
But innovation in von Hippel's story is always and everywhere
a distributed process. And somewhere near its heart is
a process he calls "informal know-how trading," a
practice of informal cooperative R&D especially common in
rapidly growing industries.
Typical are the "user groups" associated with complicated
new software programs -- for bank ATMs, for example, or inventory
management systems, or nearly any other kind of fancy new machinery,
digital and/or mechanical. Tech-reps from many competing companies
meet regularly with the vendor -- all together, usually in a
swank hotel or conference center.
There, they swap "patches," invent new applications
and discard old ones, develop wish-lists and otherwise cooperate,
generally with a view to making the product work better for
more people. In the process they learn some of each others'
secrets. "How much is exchanged depends on what the other
guy knows," explained one executive of a high-tech steel
company. "It must be reciprocal."
Of course these user groups serve as informal job fairs, too,
insuring that knowledgeable persons are continually vetted and
available to be hired, more often than not. Similar institutions
operate in many industries -- probably most -- in the form of
standards committees, working groups, task forces, prize panels,
gypsy training staffs and so on.
What's this got to do with newspapers? It is to say that paper
mills, computer software vendors and newstand dealers participate
somehow in the ongoing publishing enterprise? They do to some
extent, at least on a well-managed paper. But that is not at
all what I have in mind.
I am thinking about the consumers and producers of the news
itself -- that's to say newspapers' readers and the vast array
of people whom reporters call their "sources."
It is a commonplace among news reporters that they operate
in an informal economy of favors. Participation in newsgathering,
for example, is usually based almost entirely on the (usually
shrewdly) calculated rate of gain. Government officials in particular
are experts at deciding which phone calls to return and which
to ignore.
A name in the paper, a theory floated, a pet project boosted,
a rival quietly gored, a scrap of gossip, even a fistful of
clippings from the newspaper's "morgue" (of greatly
diminished value now that the files have long since become digital
databases!) -- these are some of the favors that newspaper reporters
are free to dispense, or attempt to dispense, as they go about
their business. They do not always succeed.
For it is a commonplace, too, among editors among their most
important duties is to serve as gatekeepers to the myriad persons
trying to use the newspaper every day to achieve narrowly personal
ends. Maybe a reporter has a personal axe to grind. Maybe a
politician is pursuing a vendetta. Maybe the dime-dropper has
a grudge. Maybe the tipster is a short-seller.
The point is that the linear model in news is as misleading
as it is in manufacturing. Like innovation, news can be precipitated
at almost any node in a very complicated web. It is true that
editors meet daily, that publishers make their wishes known,
but the process is highly interactive and open to the "users"
of newspapers up and down the line. Hire a PR man, leak a secret,
sell some stock, spin an announcement, float a rumor, and you
can manipulate the system to your advantage -- maybe. Then again,
maybe not.
A particularly good case study of this process would be the
story of the rise and fall of Enron. It will be years before
the thing can be seen whole, but an important piece of it has
just become available. I am half-way through a remarkably interesting
book by the Wall Street Journal reporters who broke the story
of its fraudulent balance sheet and so put the company on the
road to dissolution. "It took 16 years for Enron to grow
into a trading colossus," write Rebecca Smith and John
R. Emshwiller in the aptly-titled 24
Days. Twenty four days is how long it took for the company
to come apart after its most embarrassing secrets began to unravel
in The Journal.
Indeed, it was reading their book that reminded me of von
Hippel's "Sources of Innovation," for what is news
if not a fleeting form of innovation? I've read enough of "24
Days" to feel that Smith and Emshwiller illuminate the
process of journalistic discovery in much the same way as did
James Watson describe scientific discovery in "The Double
Helix" in 1968.
And if their story is not as racy as Watson's classic yarn
about how the structure of the DNA molecule was solved, and
if Enron didn't exactly "destroy faith in corporate America"
as the book's publishers assert (or, for that matter, even greatly
damage America's faith in its business press), then "24
Days" still casts a good deal of light how reporters use
and are used by their sources.
Their story is all the more enlightening because The Wall
Street Journal and The New York Times were highly competitive
on the Enron story, and authors do not shrink for explaining
how and when. There is something more to say about this, for
it is clear that reporters for each paper enjoyed certain distinct
advantages because readers of their papers saw their stories
and volunteered to help. But I'll wait until I have finished
the book.
Sometimes stories happen so fast that they have a nearly immaculate
conception -- the recent electricity blackout in the northeastern
United States was a good example. But even then readership is
destiny. The Wall Street Journal had much better stuff on the
blackout, and sooner, than did The New York Times. Industry
sources knew what the paper wanted to know, trusted its reporters
and were prepared to share their knowledge. Indeed, I think
that just plain readers of The Journal are few and far between.
Almost all are potential sources, and they know it.
So the way to read a newspaper is to think of it as a giant
software system, in which you are embedded by use, to which
you may occasionally be called upon to contribute by advice,
or at least by daily consent. This may account for the feeling
of club membership, of nearly complete identification with one
paper or another, which many readers feel.
Yet the U.S. is much better off for having six independent
national papers rather than one -- The Wall Street Journal;
The New York Times; The Washington Post; the Chicago Tribune
and its associated papers, notably the Los Angeles Times; the
Financial Times; and Gannett's USA Today. (If you don't think
the Gannett entry qualifies, take a look at its recent political
coverage.)
The daily papers are intended, by their proprietors and all
the others who use them, to serve as guiding systems for society,
or at least a part of society, and that is pretty much how they
function. All the more reason that their performance should
be compared, against a variety of benchmarks. Regularly? Occasionally?
It is not done much now.